Kia of Riverdale Customer Testimonials
Read Kia of Riverdale Reviews
Straight forward no games and worked for my business. They have a lot of nice cars
Brandon was awesome! Really friendly, knowledgeable, and professional without any sales pressure. Highly recommend him!
Very helpful and informative! Made the experience as easy as possible. Beyond satisfied, I wouldn’t have went to any other dealership.
Just bought a car from these guys from Kia Riverdale. Absolutely happy with that, thank you guys for your job, love it! Brooke, you were amazing ☺️
Jacob was very knowledgeable about the models we looked at. Everyone was extremely friendly. They had the best deals around and the whole process was actually enjoyable.
**Disappointing Experience – Unacceptable Wait Time** I recently purchased a car from Kia of Riverdale, and while I was excited about the car, the experience left much to be desired. I was told the process would be quick, but I ended up waiting over **three hours** before I could finally drive off the lot. There was little communication from the staff, and every time I asked for an update, I was met with vague excuses. It felt like they were either unorganized or simply didn’t care about my time. Buying a car should be a smooth and efficient process, but ...
The main lesson I’ve learned about purchasing a Kia is to never buy another one. My k5’s rotors are warped for the 2nd time and the car only has 21k miles and it was bought from this dealership in July 2023. Kia covered it the first time when it had the issue at 9K miles and now it’s happening again. I went back to this dealership to fix it and when I explained the issue, the representative laughed and said “are you heavy on the pedal”. This was very unprofessional and the service was very disappointing. It is ...
The dealership was great and our experience was amazing thanks to Brooke Ustun! Big thumbs up for her!
I had a spectacular experience at Kia of Riverdale, turning over my Lease & purchasing a Pre-Owned vehicle. It was a delight to work with David B, who was incredibly transparent, helpful & most importantly FAST. 10/10 recommend!
Ali was great and so was the finance manager, Rich. The wait was pretty long, but oh well.
3 hours for an oil change. Obviously, the scheduling is skewed, and it should be an easy fix but apparently not.
Definitely a place I will come back to. I was scheduled to speak with Kyle but instead Jacob assisted me. He gave me the reigns on my dream car and off I go. Of course we went back and forth negotiating, yet with the help of the sales manager Mustafa and Jacob, they helped me in financing the car at a rate I felt extremely comfortable with. They showed me nothing but respect and honesty throughout the whole deal. Thank you Kia of Riverdale Especially Jacob and Mustafa.
Brandon was amazing to work with! He made things super easy and I was able to leave with my new car that day. He answered all my questions and explained all the features in detail. I would recommend Brandon and Kia of Riverdale to anyone in the market for a new car. Thank you Brandon!
Was an out of state customer looking to buy a specific trim Porsche, Jorddy Sid was fast to get in contact with me and help with any questions I had. Hopped on a Facetime call to see the car and pointed out all defects, that being one little mark on the front bumper PPF, knew his stuff about the car. Negotiation was simple, effective, and trasparent. They worked with the vehcle transportation company I chose, any out of state buyers dont hesitate to buy online from Kia of Riverdale.
I visited Kia Riverdale this past weekend really not knowing what to expect as it was my first time trading in a Kia lease. Pete O'brien was just great to work with; he was personable, patient and extremely helpful. He made the entire process so smooth for me and made sure I was happy with everything. I love my new 2025 Kia Sorrento. Everyone at Kia Riverdale dealership seem great to work with. Thank you so much Pete!!
Mustafa and Jacob were very helpful and made the process nice and easy! Highly recommend this dealership!
Nice place, went on a very busy day Even though I bought cash it took 2:00hr to signing and leave with the car
Pleasant experience, Pete was very kind & helpful. I would recommend him to assist anyone with their experience at Kia Riverdale.
UPDATE: Jan. 4, 2025 - we went back to Kia of RIVERDALE and met with our favorite Sales Person Peter O’Brien who always delivers exceptional service, patience and authenticity. We wanted to purchase a vehicle for a family member and we bought a 2022 Kia Forte. We all love it and can’t wait for our family member to receive it. This vehicle is being shipped and Peter assisted with the entire process. Thank you Peter. Want a vehicle ! Go see Peter O’Brien at Kia of Riverdale.
Excellent service. Dylan and Lanny helped to get me into a new car through financing
Dylan as a great sales person and Mustafa the manager was also wonderful helping me out after the sale. They gave a very fair credit for my trade in and Dylan found exactly the car I wanted at the lease price I was hoping for. Would definitely return here for my next Kia.
Daniel was fantastic! Very easy going and helped us find the best deal. Thank you!
This will be a comprehensive review. Often times many reviews are perfunctory and not specific enough for actual guidance and value to a perspective patron. However, in my view, a true measure of a dealership is realized when things do not go smoothly. Rather, it is the manner in which the dealer responds to issues that is a true measure of a dealerships customer care. Things did not go smoothly on my purchase. This will be a positive review. So this Kia dealership also sells high line pre-owned vehicles. I bought one such vehicle from this dealer. My deal called ...
Highly recommend . Spoke with Pam when setting up an appointment who was really nice. I then came in to be kindly greeted by Dylan. He was great! Gave great service and made me enjoy my experience.
Excellent, professional service Thanks Ali. Been a pleasure getting my new EV9 here. Will certainly do business again.
An absolutely fantastic dealership! Syed in sales made magic happen by ensuring I left with the exact car I wanted, and Dean in finance had me leaving with an incredible deal, and extra credit advice. Could not be happier with this experience. 10 out of 5.
Pete was amazing and made this process so smooth for me. I went from a 2015 Honda civic to a 2025 Kia sportage & I’m absolutely in love! Everyone at Kia riverdale was so pleasant to work with. Thank you guys!
Jacob Blachut was a great personable car sales man. He answered all questions and was very transparent. A NISSAN MAXIMA 2023 was purchased from him.
You're on your own as soon as they finalize the transaction---no one will help you. their service department is a joke. they took a total of 4 hours to replace a tire and tpms sensor on a brand new 2024 kia K5, only for me to find out they put in a used sensor from a GM truck that leaked and didn't work---not to mention they never found the original sensor from my wheel that they lost (or stole?)
Jorddy was a wonderful, sweet, and helpful salesman! He sold my parents their preowned Sportage and helped me with the purchase of my Seltos. And a plus he was entertaining my 3 year old while I looked over the car, which most people wouldn’t care to do.
Thank you Daniel for making the car buying experience easy and seamless. Highly recommend daniel
Terrible dealership- avoid at all costs. They take advantage of you. Charged my elderly father $19k for a used Sportage without a working engine- sat in the shop for almost 2 months- during which my father never drove the car and has since been in a hospital. He can no longer drive- so when the car was finally done, explained the situation to Kia and they offered $6K buyback. Seriously? Come to find out my father didn’t even have a valid drivers license- how could they sell to him? They also lied- saying he wasn’t approved for a nicer ...
They immediately provided us with a very impressive deal. Very easy and clear to work with.
Peter was fantastic! He was easy to work with and got me exactly what I was looking for, for a price I wanted. 10/10 recommend, see Peter!
Very professional, knowledgeable and courteous. Staff friendly and were able to answer all of my questions regarding the vehicle.
I felt good service, the sell men explained very good, the cars is very modern
KIA of Riverdale has an outstanding service department and the experience of our recent Sportage purchase was flawless.
Beware. Beware. Beware. Stay away from this dealerahip. This has been one of the worst experiences I have ever had in my life. I financed a car with this dealership, after several attempts by them to put extra fees in the contract we reached an agreement on the price of the vehicle. I refused to buy their warranty because I thought I was buying a vehicle in good condition and trusting in the good faith of the salesman who told me that the vehicle had been inspected and was in good condition, which is a lie. On the third day ...
It was a pleasure working with Edwin Mendez the finance manager. he made the paperwork process extremely simple and did a thorough job of explaining.everything.
I experienced a typical bait-and-switch at this dealership. After spending a couple of hours negotiating and getting ready to walk away, the salesperson, Jacob, told us the manager had dropped the price by $2,500. However, when we finally saw the numbers, they had actually added $2,500 worth of accessories we never asked for, like “Permaplate” and “Recovr.” They removed those, but the numbers still didn’t add up because they sneakily added the cost of certification. When we questioned them, they claimed we were saving money because the monthly payments were lower than their original offer—only to find out this was ...
As an army veteran who fought in the Vietnam War, I was appreciated and felt good as a client at this dealership. Big thank you to Kervin and Mustafa.
The dealer was willing to work with us and we were able to get a good deal on the car we wanted.
If you're looking to buy a car, make sure to look for Kervin. He guided me to the right car and I couldn't be any happier with it.
5 starts for Kervin! one of a kind individual. He helped me pick out the best car possible for me.
Extremely professional staff, great experience buying the vehicle and made the return process as well.
Eddie c is the man! He hooked me up with minimum hassle and great service
Kevin was very helpful and made the process much easier! He answered all my questions!
Kervin Hyka was very helpful and knowledgeable as well gave us amazing service while we’re in the deal ship , definitely recommend to other to get their cars here and see Kervin fir their next dream vehicle.
Eddie Cordero was fantastic. He worked with me in leasing an EV9. Great leasing experience and great follow up in solving an issue with the Electrify American promotion.
Quality automobiles, clear pricing, and professional service. They provided the vehicles as advertised. Salesperson, Kevin LeBron was excellent.
Eddie was very helpful with us in getting my little brother’s bmw m4 competition xdrive, 10/10.
Just leased a 2024 Kia Sportage Plug-In Hybrid and received a great deal on the car! Jacob Blachut was great, quick to close the deal and no xx. I highly recommend!
There new staff and Management really seem to treat the customer with respect and help in whatever way they can. Manny Lugo helped me through my issues taking time to listen to my concerns and respectfully explain and push to get me a resolution/the help I needed and is a wonderful asset to Kia of Riverdale.
They are super helpful and accommodating at Kia of Riverdale. They considered all my requests.
My salesman was Kevin LeBron. He went above and beyond to help us. If we ever need another we will definitely be back
Kia of Riverdale Just purchased a 2025 Kia Sorrento Hybrid SX Prestiege this morning. Kevin Lebron at Kia of Riverdale made this deal happen by following up on a text message I left asking for the best price possible a few days earlier and that we would need to close fast as the car is going down to NC in two days... He called yesterday late afternoon, we agreed to the price on the particular SUV, he texted me a photo of the deal sheet early evening, and we met him this morning, he showed us all the features of the ...
The dealership was easy to locate. The staff was very friendly. I set up an appointment with Kevin Labron. I arrived early and he was waiting for me. He had the car I was interested in ready.
Great service by Jacob. It was a great experience because of quick and efficient work.
Justin Blair was absolutely amazing. Very punctual and easy to talk to. Went above and beyond to get me the vehicle I wanted. Thanks to him and the sales team!!
Daniel was great to work with. Straight forward interaction. Paperwork with the business office was the fastest ever. No high pressure warranty sales.
Justin was absolutely 💯 helpful stayed later to make the deal happen, sales manager Mustafa Was super accommodating. Best buying experience I’ve had adding a truck to our fleet. Highly recommend KIA of Riverdale. Frank Upgrade HIR, LLC
Henry, and the managers were amazing. The finance person extremely helpful. I definitely will recommend this place
Bought a used Sportage for my son. Low mileage. Nice clean car. Aaron was my salesman. Professional. Answered my millions of questions . Very happy with whole process. Trust these guys! Thanks Aaron and Lamore the manager.
Overall great experience!! Got a great deal and my salesperson Aaron was the best! Would absolutely buy a car from this dealer again. 10/10
It was un unfair purchase!!! I wanna see a general manager. They played with the numbers all time
The dealership was clean and well organized. It was well staffed , and the staff was very attentive.
Everyone at Kia of Riverdale was VERY helpful from start to finish. Bought my first car! Highly recommend this place! Ask for Gerald Pascucci! Kia needs to hire more people like Gerald! He’s the GOAT!!
This place is completely unorganized. They messed up my financing to the point i had to reapply for my loan. It wasnt until i physically showed up that i was able to fix anything. DO NOT SET FOOT IN THIS PLACE! AVOID IT AT ALL COSTS!
Great quick easy process! Henry was very patient and helpful. Talked to sales and finance managers who answered all my questions.
Pete was very helpful in helping me get my new Kia Sportage! He was very thorough when going through all the features of the car which was helpful.
Gerald Pascucci was so helpful. He made the process of leasing painless. He was a pleasure to deal with. Highly recommend him for leasing/purchasing.
Could not get timely responses to basic questions for a used vehicle purchase (quote on extended warranty, original window sticker available). Took 4 days to get a response on extended warranty (no response on original window sticker request so I bought one myself from a 3rd party). Still made an offer on the vehicle, salesperson never took it to management. I have never encountered a car salesman who didn't want to sell me a car.
Aaron was very helpful highly recommend this dealership. They were very straightforward with the price, it's not one of those dealers where they lure you in with a fake price then charge you multiple fees.
Pete Obrien made this experience great. He was very helpful and we left very happy!
Henry was fantastic in showing me exactly what I wanted to see even though I wasn’t able to purchase on my first visit. I came back for my buying appointment and had everything done so quickly. He also fought for me to get a good rate on my lease.
Great from walk in to finish. Very professional and courteous sales consultant, Aaron Thomas. Good work!
Dealership was excellent. Gerald Pascucci our salesman was Friendly,Totally Professional and serviced all our needs. Highly recommend Kia of Riverdale to all friends. Thanks Vincent
It’s is very difficult to find a great dealership that cares about us, the customer. My wife and I found a new home in Kia of Riverdale. Thank a million Gerald Pascucci and Mustafá Mohamed
We loved our experience in Kia of Riverdale. Thank you Garald for our dream car. We will definitely recommend this dealership to our friends and family.
first dealer who did not try to steal., all the inflation very clear, excellent service, we arrived without an appointment and they still served us very quickly., thank you Gerald
The best interest for you to find the vehicle you want and the best attention I would recommend ask for Gerald the best 👍🦾
The service was awesome . The young man by the name of Aaron Thomas was the best. He answered all my questions and professional.
Everyone was very efficient and gave great customer service. Highly recommend Kia at Riverdale they have several lots with many options
Connor was a great salesman for my family with the purchase of our 2024 telluride
Kia of Riverdale is a great place to lease your next car. Peter O'Brian and the management/finance team were exceptional and worked really hard to get me into a new lease that I loved and was affordable. Peter even took the time to show me the many awesome features of my new car. He was knowledgeable and friendly and I am grateful and appreciative for the hard work they put in and how they treat their customers. Highly recommend Kia of Riverdale.
Sean was great to work with. Easy to agree to a great price and excellent service.
I went in looking for a specific vehicle. Jordy helped me out and I got to go home with the car I wanted! Would highly recommend to friends and family!
My sales man was Aaron initially, I was just coming in to check a price on a used BMW. But because of Aaron salesmanship and honesty, I ended up trading my car in on the spot and leaving with the car that I was looking at.
I had an amazing experience. I got a good deal and the salesmen were excellent
When we came in the dealership was welcoming , they allowed us to look at the cars without feeling rushed. Aaron and the other team members involved with our purchase walked us through all the steps, our options & really worked with us to find the car the meets our needs.
The best thing was Jordy's attention. I am very well guided in the purchase of my car, with a lot of patience and willingness.
Great service, super professional and accommodating! Great car for a fantastic price! Very easy transaction with friendly people!
great customer service, got me into the car i wanted with mu budget and no issues.
Very nice sales person helped me with the purchase on my new car relay good person!
Thank you for a fabulous experience! I love my new Soul😄 Frank you are the best!
Service was great The salesman was great They were straight and patient Did not pressure me Gave me the courtesy of followup calls regarding status of financing. The deal closed despite having other options
Sean was the best. Simple and painless experience buying a vehicle here. The whole team is amazing.
Service was quick polite and sold us exactly what we wanted. We are very happy and would buy here again
Pete went above and beyond to make our buying experience as smooth as possible. Everything from exploring an inventory, going through our needs and helping us through the process. Highly recommend Pete, Sales Manager and Kia of Riverdale!
Kia of Riverdale lied to me, still has NOT returned any of my calls nor have addressed any of the safety concerns with the car they sold me… They will say and do everything to sell you a car, and then once they do, they will never answer or return any of your phone calls or concerns again. I am Still waiting for the Service manager (Jorge M Leiva, Jr) to speak to the sales manager (Mustafa Ramadan) not one attempt has been made from them to reach back to me about the safety concerns with vehicle sold to me. ...
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