Welcome to Kia of Riverdale

Mr Marin was very easy to work with .. we are looking forward to driving it.

My experience with this dealership was unprofessional, misleading, and deeply unethical, and I want others to be aware before doing business here. I found a vehicle online listed at a price that fit my budget. When I called to confirm details, everything seemed fine until I mentioned I had my own financing. Only then was I told the advertised price was not valid unless I financed through them — a condition never disclosed on the listing. The actual price was suddenly $2,000–$3,000 higher. Despite this, the salesperson insisted they could “make it work” and repeatedly encouraged me to drive two hours to the dealership. I made it clear I would only come in if we agreed on a firm price beforehand. They assured me they could honor the number discussed and promised to verify the vehicle’s condition the next day. That follow‑up never happened. When I reached out two days later, the price had been raised again, this time by another $2,000. Instead of acknowledging the dealership’s own price changes, the salesperson blamed me for not buying the car immediately and continued arguing with me over text. The dismissive attitude and refusal to stand behind their own quotes made the situation even worse. This was textbook bait‑and‑switch behavior: advertise one price, refuse to honor it, pressure the customer to come in, then raise the price again. The lack of transparency, shifting numbers, and manipulative communication made it clear that this dealership does not operate with honesty or integrity. I strongly caution anyone considering doing business here. Their tactics were misleading, their communication was unprofessional, and their pricing practices felt intentionally deceptive.

Allen was a great help with me moving out of my lease into financing a car.

This is an update to a previous review I left, which was overwhelmingly positive. The sales process on the day of purchase was excellent. I received the exact car I wanted at a great price and a favorable interest rate. Unfortunately, my experience since then has been extremely disappointing, largely due to the lack of follow-through and communication from my salesperson, Thomas Dwornicki. At the time of purchase, the sunroof controls and overhead map light console were not functioning. This was a known defect, and a signed "We Owe" agreement was executed to ensure the issue would be repaired. Unfortunately, I did not receive a copy of that signed agreement at the time of sale. The only documentation provided to me was the financing paperwork. After more than a month passed without any communication regarding the repair, and after receiving no response from Thomas, I contacted the service department directly. I was informed that the required part had already arrived and that I should have been contacted. I then scheduled a service appointment. To attend that appointment, I drove more than 90 minutes to the dealership. After waiting approximately four hours, I was informed that the repair could not be completed that day. I was told that the dealership would contact me when a loaner vehicle became available so that further diagnosis and repair work could be completed. It has now been more than three months since that visit, and I have received no communication regarding a loaner vehicle or any next steps. I have repeatedly contacted both Thomas and an individual named Jordan via text message, requesting updates and copies of our signed "We Owe" agreement and other closing documents. Jordan has repeatedly stated that my case was "passed along to leadership" and that I should expect a call from management. That call has never come. Thomas has stopped responding altogether. As a result, I have filed complaints with the New Jersey Department of Consumer Affairs and the Better Business Bureau and am currently awaiting responses from both agencies and the dealership. The repair itself is relatively minor and does not affect the vehicle's usability. However, the dealership signed an agreement to correct the defect, and the combination of excessive delays and poor communication has been unacceptable. My requests have been straightforward: provide a copy of our signed agreement, honor the commitment to repair the issue, or allow me to have the work completed elsewhere at the dealership's expense. I do not expect the repair to cost more than a few hundred dollars. Instead, the dealership has continued to delay resolution of the matter and has refused to provide documentation that I have repeatedly requested. What began as a very positive buying experience has unfortunately become a frustrating and ongoing customer service issue.

BUYER BEWARE! This dealership is extremely deceptive and not transparent with prices at all. They, specifically the salesperson Jonathan, take advantage of first time car buyers and tack on $5k+ hidden fees. Also once you buy the car, they are also extremely hard to reach and don't answer your messages. I was lied to about when my car would be ready and was ignored when I tried to follow up with any questions and concerns with the car. Extremely unprofessional behavior and a horrible experience. Do not come here.

They ran my credit for a used car but failed to show any documents from the banks and refused to use Capital One despite being partnered with them. Here is their math, by the way: a $36k out‑the‑door cost, $10k down, leaving $26k to finance at a “15%” rate. They tried to claim the payment would be $820 per month for 75 months which is roughly a $61.5k loan, more than twice the value of the car. I’m honestly scared that they are doing math like this and running anyone’s finances. Save yourself a headache and go elsewhere.

I wanted to like this dealership. The selection of vehicles is great, and my salesperson, Ronald, was knowledgeable, professional, and a pleasure to work with. Unfortunately, the integrity of the sale was completely dismantled once I reached the finance office. I was pressured into purchasing a GAP insurance policy for $1,200, only to discover later that my existing car insurance provider offers the same coverage for less than $100 per year. That is a massive markup, but the real nightmare began when I tried to exercise my right to cancel it. Since the second day of owning my car, I have been stuck in a loop of lies and intentional delays: The Runaround: Deokie Vargas in the finance office of Kia of Riverdale explicitly told me that I had to mail the cancellation request to Capital One Auto Finance. The Truth: I sent the request via both certified and regular mail. When Capital One ignored it, I called them directly. They informed me that only the dealer can cancel this policy. * The Avoidance: For three weeks, Deokie Vargas has ignored my certified mail, refused to return my calls, and has continuously misled me regarding the process. It is crystal clear that this is a high-profit item they are desperate to keep on the books. Every day they ignore me, my "prorated" refund shrinks. This isn't just bad customer service; it's a calculated, dishonest attempt to retain money that doesn't belong to them. I will not be "forgetting" about this. I expect a full refund or a credit to the back end of my loan immediately. If you value honesty and post-sale support, stay far away from Kia of Riverdale's finance department.

While the deal was eventually completed, the overall process was highly unprofessional, particularly due to the salesperson, Saad. His lack of clarity, professional judgment, and common sense made the experience unnecessarily difficult. After purchasing a used car, I was informed the vehicle was ready for pickup. I assumed the paperwork was finalized and all agreed-upon maintenance was complete. However, while driving there, I asked more detailed questions and realized that none of the promised service work had been performed, making the trip a total waste of time. Fortunately, the sales manager acted professionally and instructed Saad to deliver the car once it was truly ready. The delivery process was equally poorly handled. Saad failed to coordinate a delivery window and instead insisted on a specific time without considering our availability. I was forced to escalate the matter to his manager once again to arrange a mutually agreeable time. Upon arrival, Saad attempted to leave immediately via Uber without allowing us to inspect the maintenance work or properly handing over the keys and documentation. When I inquired about the paperwork and the second set of keys, he simply told us to find them ourselves on the passenger seat. What made things worse was that he always fought back with excuses, which also highlighted his poor planning capabilities. What triggered me to write this one-star review is the ongoing poor communication. With our temporary plates expiring in two weeks, we began calling and emailing the dealership and asking for updates. We tried every phone number and email address we were given, yet received no response, and tomorrow, the plate will be expired.

My wife and I leased a Telluride from Kia of Riverdale. We were very pleased with process. A big thanks to our salesperson, Stefan Tisma, who did a great job seeing that everything went smoothly and quickly - working out a deal, paper work, app setup, and getting us out the door with the Telluride.

pete O'brien was awesome and Tito in finance was great. It was a pleasure dealing with the dealership.

Kia of Riverdale has made the buying experience a breeze. Come here for a quick, easy, and painless experience; after checking out multiple vehicles from different brands we came back here twice and secured a deal on a new telluride. Rich from finance and Stefan Tisma, our sales associate, made this buying experience awesome. Highly, highly recommend

Had a great day, dealt with Stefan Tisma Got a great deal, very happy thank you. !

Advertised price is not correct, hidden fees everywhere! Your best to shop any other dealer as they are dishonest, check the better business bureau I can bet you they will have lots of complaints. I have bought over 30 cars in my lifetime and first time here and last,BUYER BEWARE YOU HAVE BEEN WARNED

Very efficient and nice staff it was a positive experience! Ronald helped us out and he was great.

I was interested in a vehicle. They asked for photos of my trade. They said they would get back to me on a price for my trade. Three days of going back and forth promising they would give me a price. The third day they complete ignored my emails. Come to find out they sold the vehicle and did not have the curtesy to inform me of this . Very unprofessional dealership and very disrespectful!