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Mr Marin was very easy to work with .. we are looking forward to driving it.

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My experience with this dealership was unprofessional, misleading, and deeply unethical, and I want others to be aware before doing business here. I found a vehicle online listed at a price that fit my budget. When I called to confirm details, everything seemed fine until I mentioned I had my own financing. Only then was I told the advertised price was not valid unless I financed through them — a condition never disclosed on the listing. The actual price was suddenly $2,000–$3,000 higher. Despite this, the salesperson insisted they could “make it work” and repeatedly encouraged me to drive two hours to ... Read More

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DealerRater - Jul 17, 2026

My experience with this dealership was unprofessional, misleading, and deeply unethical, and I want others to be aware before doing business here. I found a vehicle online listed at a price that fit my budget. When I called to confirm details, everything seemed fine until I mentioned I had my own financing. Only then was I told the advertised price was not valid unless I financed through them — a condition never disclosed on the listing. The actual price was suddenly $2,000–$3,000 higher. Despite this, the salesperson insisted they could “make it work” and repeatedly encouraged me to drive two hours to the dealership. I made it clear I would only come in if we agreed on a firm price beforehand. They assured me they could honor the number discussed and promised to verify the vehicle’s condition the next day. That follow‑up never happened. When I reached out two days later, the price had been raised again, this time by another $2,000. Instead of acknowledging the dealership’s own price changes, the salesperson blamed me for not buying the car immediately and continued arguing with me over text. The dismissive attitude and refusal to stand behind their own quotes made the situation even worse. This was textbook bait‑and‑switch behavior: advertise one price, refuse to honor it, pressure the customer to come in, then raise the price again. The lack of transparency, shifting numbers, and manipulative communication made it clear that this dealership does not operate with honesty or integrity. I strongly caution anyone considering doing business here. Their tactics were misleading, their communication was unprofessional, and their pricing practices felt intentionally deceptive.

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Allen was a great help with me moving out of my lease into financing a car.

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This is an update to a previous review I left, which was overwhelmingly positive. The sales process on the day of purchase was excellent. I received the exact car I wanted at a great price and a favorable interest rate. Unfortunately, my experience since then has been extremely disappointing, largely due to the lack of follow-through and communication from my salesperson, Thomas Dwornicki. At the time of purchase, the sunroof controls and overhead map light console were not functioning. This was a known defect, and a signed "We Owe" agreement was executed to ensure the issue would be ... Read More

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DealerRater - Jun 23, 2026

This is an update to a previous review I left, which was overwhelmingly positive. The sales process on the day of purchase was excellent. I received the exact car I wanted at a great price and a favorable interest rate. Unfortunately, my experience since then has been extremely disappointing, largely due to the lack of follow-through and communication from my salesperson, Thomas Dwornicki. At the time of purchase, the sunroof controls and overhead map light console were not functioning. This was a known defect, and a signed "We Owe" agreement was executed to ensure the issue would be repaired. Unfortunately, I did not receive a copy of that signed agreement at the time of sale. The only documentation provided to me was the financing paperwork. After more than a month passed without any communication regarding the repair, and after receiving no response from Thomas, I contacted the service department directly. I was informed that the required part had already arrived and that I should have been contacted. I then scheduled a service appointment. To attend that appointment, I drove more than 90 minutes to the dealership. After waiting approximately four hours, I was informed that the repair could not be completed that day. I was told that the dealership would contact me when a loaner vehicle became available so that further diagnosis and repair work could be completed. It has now been more than three months since that visit, and I have received no communication regarding a loaner vehicle or any next steps. I have repeatedly contacted both Thomas and an individual named Jordan via text message, requesting updates and copies of our signed "We Owe" agreement and other closing documents. Jordan has repeatedly stated that my case was "passed along to leadership" and that I should expect a call from management. That call has never come. Thomas has stopped responding altogether. As a result, I have filed complaints with the New Jersey Department of Consumer Affairs and the Better Business Bureau and am currently awaiting responses from both agencies and the dealership. The repair itself is relatively minor and does not affect the vehicle's usability. However, the dealership signed an agreement to correct the defect, and the combination of excessive delays and poor communication has been unacceptable. My requests have been straightforward: provide a copy of our signed agreement, honor the commitment to repair the issue, or allow me to have the work completed elsewhere at the dealership's expense. I do not expect the repair to cost more than a few hundred dollars. Instead, the dealership has continued to delay resolution of the matter and has refused to provide documentation that I have repeatedly requested. What began as a very positive buying experience has unfortunately become a frustrating and ongoing customer service issue.

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BUYER BEWARE! This dealership is extremely deceptive and not transparent with prices at all. They, specifically the salesperson Jonathan, take advantage of first time car buyers and tack on $5k+ hidden fees. Also once you buy the car, they are also extremely hard to reach and don't answer your messages. I was lied to about when my car would be ready and was ignored when I tried to follow up with any questions and concerns with the car. Extremely unprofessional behavior and a horrible experience. Do not come here.

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They ran my credit for a used car but failed to show any documents from the banks and refused to use Capital One despite being partnered with them. Here is their math, by the way: a $36k out‑the‑door cost, $10k down, leaving $26k to finance at a “15%” rate. They tried to claim the payment would be $820 per month for 75 months which is roughly a $61.5k loan, more than twice the value of the car. I’m honestly scared that they are doing math like this and running anyone’s finances. Save yourself a headache and go elsewhere.

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I wanted to like this dealership. The selection of vehicles is great, and my salesperson, Ronald, was knowledgeable, professional, and a pleasure to work with. Unfortunately, the integrity of the sale was completely dismantled once I reached the finance office. I was pressured into purchasing a GAP insurance policy for $1,200, only to discover later that my existing car insurance provider offers the same coverage for less than $100 per year. That is a massive markup, but the real nightmare began when I tried to exercise my right to cancel it. Since the second day of owning my car, I have been ... Read More

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DealerRater - Feb 5, 2026

I wanted to like this dealership. The selection of vehicles is great, and my salesperson, Ronald, was knowledgeable, professional, and a pleasure to work with. Unfortunately, the integrity of the sale was completely dismantled once I reached the finance office. I was pressured into purchasing a GAP insurance policy for $1,200, only to discover later that my existing car insurance provider offers the same coverage for less than $100 per year. That is a massive markup, but the real nightmare began when I tried to exercise my right to cancel it. Since the second day of owning my car, I have been stuck in a loop of lies and intentional delays: The Runaround: Deokie Vargas in the finance office of Kia of Riverdale explicitly told me that I had to mail the cancellation request to Capital One Auto Finance. The Truth: I sent the request via both certified and regular mail. When Capital One ignored it, I called them directly. They informed me that only the dealer can cancel this policy. * The Avoidance: For three weeks, Deokie Vargas has ignored my certified mail, refused to return my calls, and has continuously misled me regarding the process. It is crystal clear that this is a high-profit item they are desperate to keep on the books. Every day they ignore me, my "prorated" refund shrinks. This isn't just bad customer service; it's a calculated, dishonest attempt to retain money that doesn't belong to them. I will not be "forgetting" about this. I expect a full refund or a credit to the back end of my loan immediately. If you value honesty and post-sale support, stay far away from Kia of Riverdale's finance department.

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While the deal was eventually completed, the overall process was highly unprofessional, particularly due to the salesperson, Saad. His lack of clarity, professional judgment, and common sense made the experience unnecessarily difficult. After purchasing a used car, I was informed the vehicle was ready for pickup. I assumed the paperwork was finalized and all agreed-upon maintenance was complete. However, while driving there, I asked more detailed questions and realized that none of the promised service work had been performed, making the trip a total waste of time. Fortunately, the sales manager acted professionally and instructed Saad to deliver the car ... Read More

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DealerRater - Jan 26, 2026

While the deal was eventually completed, the overall process was highly unprofessional, particularly due to the salesperson, Saad. His lack of clarity, professional judgment, and common sense made the experience unnecessarily difficult. After purchasing a used car, I was informed the vehicle was ready for pickup. I assumed the paperwork was finalized and all agreed-upon maintenance was complete. However, while driving there, I asked more detailed questions and realized that none of the promised service work had been performed, making the trip a total waste of time. Fortunately, the sales manager acted professionally and instructed Saad to deliver the car once it was truly ready. The delivery process was equally poorly handled. Saad failed to coordinate a delivery window and instead insisted on a specific time without considering our availability. I was forced to escalate the matter to his manager once again to arrange a mutually agreeable time. Upon arrival, Saad attempted to leave immediately via Uber without allowing us to inspect the maintenance work or properly handing over the keys and documentation. When I inquired about the paperwork and the second set of keys, he simply told us to find them ourselves on the passenger seat. What made things worse was that he always fought back with excuses, which also highlighted his poor planning capabilities. What triggered me to write this one-star review is the ongoing poor communication. With our temporary plates expiring in two weeks, we began calling and emailing the dealership and asking for updates. We tried every phone number and email address we were given, yet received no response, and tomorrow, the plate will be expired.

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My wife and I leased a Telluride from Kia of Riverdale. We were very pleased with process. A big thanks to our salesperson, Stefan Tisma, who did a great job seeing that everything went smoothly and quickly - working out a deal, paper work, app setup, and getting us out the door with the Telluride.

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pete O'brien was awesome and Tito in finance was great. It was a pleasure dealing with the dealership.

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Kia of Riverdale has made the buying experience a breeze. Come here for a quick, easy, and painless experience; after checking out multiple vehicles from different brands we came back here twice and secured a deal on a new telluride. Rich from finance and Stefan Tisma, our sales associate, made this buying experience awesome. Highly, highly recommend

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Had a great day, dealt with Stefan Tisma Got a great deal, very happy thank you. !

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Advertised price is not correct, hidden fees everywhere! Your best to shop any other dealer as they are dishonest, check the better business bureau I can bet you they will have lots of complaints. I have bought over 30 cars in my lifetime and first time here and last,BUYER BEWARE YOU HAVE BEEN WARNED

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Very efficient and nice staff it was a positive experience! Ronald helped us out and he was great.

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I was interested in a vehicle. They asked for photos of my trade. They said they would get back to me on a price for my trade. Three days of going back and forth promising they would give me a price. The third day they complete ignored my emails. Come to find out they sold the vehicle and did not have the curtesy to inform me of this . Very unprofessional dealership and very disrespectful!

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Pete obrian was amazing and helped us through the entire process. Will shop here again.. and “deokie” the finance manager was amazing.

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I am very pleased with the customer service I received at this dealership. DYLAN TONIUTTI was very patient with me he even took the time out on his day off to deal with my situation. He was very professional and attentive throughout the entire purchasing process. Thank you so much Dylan.

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This is the worst car dealearship I have ever been to. The level of professionalism and customer respect—especially from the management team—was severely lacking. Mustafa, in particular, was rude, dismissive and condescending. We spent hours at the dealership trying to close a deal on a vehicle, but due to insurance coordination delays and the dealership closing time, we couldn’t finalize it that evening. While we understood that they couldn’t hold the car indefinitely, the way Mustafa communicated this was unnecessarily aggressive and unprofessional. After calling ahead to confirm the car was still available, we returned only ... Read More

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DealerRater - Jul 3, 2025

This is the worst car dealearship I have ever been to. The level of professionalism and customer respect—especially from the management team—was severely lacking. Mustafa, in particular, was rude, dismissive and condescending. We spent hours at the dealership trying to close a deal on a vehicle, but due to insurance coordination delays and the dealership closing time, we couldn’t finalize it that evening. While we understood that they couldn’t hold the car indefinitely, the way Mustafa communicated this was unnecessarily aggressive and unprofessional. After calling ahead to confirm the car was still available, we returned only to find out that the vehicle had been made a loaner and was no longer for sale. We then spent more time looking at another car. After discussing numbers, Mustafa said, “What if I could get you to X amount?”—only to later backtrack and say, “I only said what if,” and then increased the offer. The issue wasn’t just the price change but also the attitude, total disregard for transparency and customer respect. Most concerning of all, this behavior occurred in front of the General Manager, which suggests that this level of customer service is tolerated or possibly even standard at this dealership. I don’t leave negative reviews, but the blatant disrespect and lack of accountability at this place deserve to be called out. I strongly advise anyone considering this dealership to think twice and take your business elsewhere.

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Hands down the best car buying experience ever! Would definitely recommend. Syed was easy to work with.

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BeWare this dealership commits fraud. I brought 2019 BMW M550i xDrive. 1st red flag the dealership promise in the contract to provide a second key. I literally had to take them to small claims court to honor the contract. Then I had a mechanical issue almost a year after the purchase. Notice they charged me for a car service warranty. Which I didn't know was a fee added but I never received the policy information. When I called the service warranty I was told Kia of Riverdale canceled the policy after the contract was enforce. I called my finance ... Read More

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DealerRater - Jun 7, 2025

BeWare this dealership commits fraud. I brought 2019 BMW M550i xDrive. 1st red flag the dealership promise in the contract to provide a second key. I literally had to take them to small claims court to honor the contract. Then I had a mechanical issue almost a year after the purchase. Notice they charged me for a car service warranty. Which I didn't know was a fee added but I never received the policy information. When I called the service warranty I was told Kia of Riverdale canceled the policy after the contract was enforce. I called my finance company. They knew nothing about the cancelation nor did they receive the refund. Kia of Riverdale engages in fraud and deceptive practices. Of course I am having to sue them all over again. I will win and this time they are going to really pay. No one should be taken advantage, lied to, defrauded out of money.

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Excellent offers and great options and ideas to work on. Daniel was very cooperative and a great listener.

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Very helpful and super nice. Loved working with him, he was patient and very knowledgeable.

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This place used to be great but something has changed. Waited 4 hours in February just to find out they needed to order parts for my recall. Scheduled an appoint in May for the recall. After 2.5 hours I was told the parts were never ordered. After more investigation, I was told the parts were actually ordered, but I needed to leave the car for 1 - 1.5 days to be repaired, even though during scheduling I was told 4 hours. No loaner cars on hand so I would have been stranded and expected to walk 20+ miles home? I plan on finding another dealership to ... Read More

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DealerRater - May 12, 2025

This place used to be great but something has changed. Waited 4 hours in February just to find out they needed to order parts for my recall. Scheduled an appoint in May for the recall. After 2.5 hours I was told the parts were never ordered. After more investigation, I was told the parts were actually ordered, but I needed to leave the car for 1 - 1.5 days to be repaired, even though during scheduling I was told 4 hours. No loaner cars on hand so I would have been stranded and expected to walk 20+ miles home? I plan on finding another dealership to deal with. There is clearly no respect for their customers or our time.

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Poor Quality Service!! I added the photos!! I purchased a 2022 BMW 430i xDrive from the Kia dealership at Riverdale. The car was listed for $36,900, but when I went to the dealership, they added an $8,000 protection package and told me it was mandatory. I objected to this and refused to pay the extra amount. After I bought the car, they told me they would wash it. During the wash, I noticed that they had broken my original windshield. They promised to fix it and replace it with an original part. When I picked up my car from the service, I saw ... Read More

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DealerRater - May 1, 2025

Poor Quality Service!! I added the photos!! I purchased a 2022 BMW 430i xDrive from the Kia dealership at Riverdale. The car was listed for $36,900, but when I went to the dealership, they added an $8,000 protection package and told me it was mandatory. I objected to this and refused to pay the extra amount. After I bought the car, they told me they would wash it. During the wash, I noticed that they had broken my original windshield. They promised to fix it and replace it with an original part. When I picked up my car from the service, I saw that they had installed a Chinese-made windshield instead of the original one. I called the dealership and pointed out that the windshield was not original and that they had promised to replace it with an original one. They denied it, claiming that they had done me a "favor" by replacing the windshield. Who would accept this? You buy a 2022 model car and find out that the windshield is not original, and this is not your fault. This has been a huge disappointment for me. I would definitely not recommend this dealership to anyone.

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I've purchased 2020 Bentley Bentayga. Great condition car, no issues so far. Great purchase experience and customer service.

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Straight forward no games and worked for my business. They have a lot of nice cars

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Brandon was awesome! Really friendly, knowledgeable, and professional without any sales pressure. Highly recommend him!

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Very helpful and informative! Made the experience as easy as possible. Beyond satisfied, I wouldn’t have went to any other dealership.

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Just bought a car from these guys from Kia Riverdale. Absolutely happy with that, thank you guys for your job, love it! Brooke, you were amazing ☺️

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Jacob was very knowledgeable about the models we looked at. Everyone was extremely friendly. They had the best deals around and the whole process was actually enjoyable.

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**Disappointing Experience – Unacceptable Wait Time** I recently purchased a car from Kia of Riverdale, and while I was excited about the car, the experience left much to be desired. I was told the process would be quick, but I ended up waiting over **three hours** before I could finally drive off the lot. There was little communication from the staff, and every time I asked for an update, I was met with vague excuses. It felt like they were either unorganized or simply didn’t care about my time. Buying a car should be a smooth and efficient process, but ... Read More

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DealerRater - Mar 26, 2025

**Disappointing Experience – Unacceptable Wait Time** I recently purchased a car from Kia of Riverdale, and while I was excited about the car, the experience left much to be desired. I was told the process would be quick, but I ended up waiting over **three hours** before I could finally drive off the lot. There was little communication from the staff, and every time I asked for an update, I was met with vague excuses. It felt like they were either unorganized or simply didn’t care about my time. Buying a car should be a smooth and efficient process, but this dealership clearly lacks the ability to handle their paperwork in a timely manner. If you value your time, I’d recommend looking elsewhere.

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The main lesson I’ve learned about purchasing a Kia is to never buy another one. My k5’s rotors are warped for the 2nd time and the car only has 21k miles and it was bought from this dealership in July 2023. Kia covered it the first time when it had the issue at 9K miles and now it’s happening again. I went back to this dealership to fix it and when I explained the issue, the representative laughed and said “are you heavy on the pedal”. This was very unprofessional and the service was very disappointing. It is ... Read More

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DealerRater - Mar 22, 2025

The main lesson I’ve learned about purchasing a Kia is to never buy another one. My k5’s rotors are warped for the 2nd time and the car only has 21k miles and it was bought from this dealership in July 2023. Kia covered it the first time when it had the issue at 9K miles and now it’s happening again. I went back to this dealership to fix it and when I explained the issue, the representative laughed and said “are you heavy on the pedal”. This was very unprofessional and the service was very disappointing. It is well known that k5 owners are having the same issues with rotors being warped. Kia needs to stop installing poor quality rotors that are prone to warping. I regret buying k5 specifically and don’t recommend this dealership.

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The dealership was great and our experience was amazing thanks to Brooke Ustun! Big thumbs up for her!

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I had a spectacular experience at Kia of Riverdale, turning over my Lease & purchasing a Pre-Owned vehicle. It was a delight to work with David B, who was incredibly transparent, helpful & most importantly FAST. 10/10 recommend!

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Ali was great and so was the finance manager, Rich. The wait was pretty long, but oh well.

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3 hours for an oil change. Obviously, the scheduling is skewed, and it should be an easy fix but apparently not.

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Definitely a place I will come back to. I was scheduled to speak with Kyle but instead Jacob assisted me. He gave me the reigns on my dream car and off I go. Of course we went back and forth negotiating, yet with the help of the sales manager Mustafa and Jacob, they helped me in financing the car at a rate I felt extremely comfortable with. They showed me nothing but respect and honesty throughout the whole deal. Thank you Kia of Riverdale Especially Jacob and Mustafa.

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Brandon was amazing to work with! He made things super easy and I was able to leave with my new car that day. He answered all my questions and explained all the features in detail. I would recommend Brandon and Kia of Riverdale to anyone in the market for a new car. Thank you Brandon!

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Was an out of state customer looking to buy a specific trim Porsche, Jorddy Sid was fast to get in contact with me and help with any questions I had. Hopped on a Facetime call to see the car and pointed out all defects, that being one little mark on the front bumper PPF, knew his stuff about the car. Negotiation was simple, effective, and trasparent. They worked with the vehcle transportation company I chose, any out of state buyers dont hesitate to buy online from Kia of Riverdale.

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I visited Kia Riverdale this past weekend really not knowing what to expect as it was my first time trading in a Kia lease. Pete O'brien was just great to work with; he was personable, patient and extremely helpful. He made the entire process so smooth for me and made sure I was happy with everything. I love my new 2025 Kia Sorrento. Everyone at Kia Riverdale dealership seem great to work with. Thank you so much Pete!!

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Mustafa and Jacob were very helpful and made the process nice and easy! Highly recommend this dealership!

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Nice place, went on a very busy day Even though I bought cash it took 2:00hr to signing and leave with the car

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Pleasant experience, Pete was very kind & helpful. I would recommend him to assist anyone with their experience at Kia Riverdale.

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UPDATE: Jan. 4, 2025 - we went back to Kia of RIVERDALE and met with our favorite Sales Person Peter O’Brien who always delivers exceptional service, patience and authenticity. We wanted to purchase a vehicle for a family member and we bought a 2022 Kia Forte. We all love it and can’t wait for our family member to receive it. This vehicle is being shipped and Peter assisted with the entire process. Thank you Peter. Want a vehicle ! Go see Peter O’Brien at Kia of Riverdale.

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Excellent service. Dylan and Lanny helped to get me into a new car through financing

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Dylan as a great sales person and Mustafa the manager was also wonderful helping me out after the sale. They gave a very fair credit for my trade in and Dylan found exactly the car I wanted at the lease price I was hoping for. Would definitely return here for my next Kia.

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Daniel was fantastic! Very easy going and helped us find the best deal. Thank you!

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This will be a comprehensive review. Often times many reviews are perfunctory and not specific enough for actual guidance and value to a perspective patron. However, in my view, a true measure of a dealership is realized when things do not go smoothly. Rather, it is the manner in which the dealer responds to issues that is a true measure of a dealerships customer care. Things did not go smoothly on my purchase. This will be a positive review. So this Kia dealership also sells high line pre-owned vehicles. I bought one such vehicle from this dealer. My deal called ... Read More

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DealerRater - Dec 10, 2024

This will be a comprehensive review. Often times many reviews are perfunctory and not specific enough for actual guidance and value to a perspective patron. However, in my view, a true measure of a dealership is realized when things do not go smoothly. Rather, it is the manner in which the dealer responds to issues that is a true measure of a dealerships customer care. Things did not go smoothly on my purchase. This will be a positive review. So this Kia dealership also sells high line pre-owned vehicles. I bought one such vehicle from this dealer. My deal called for the installation of customer provided after market auxiliary lighting. Originally, the dealership was to send me to a specialist company they are familiar with but then decided to have their in-house service staff do the install. After multiple failed attempts to do the install, I was frustrated and elected to go to another dealership who installed the lights - and charged me, of course. I brought this disappointing circumstance to the attention of the dealership. They honored my request for full reimbursement of the install cost and issued their check. This experience revealed that the dealership acted with honor and integrity. Accordingly, I am comfortable recommending this dealership. Mustafa in management, Joordy in sales, and Brian in service are a pleasure to deal with and proved that they are devoted to customer satisfaction.

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Highly recommend . Spoke with Pam when setting up an appointment who was really nice. I then came in to be kindly greeted by Dylan. He was great! Gave great service and made me enjoy my experience.

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Excellent, professional service Thanks Ali. Been a pleasure getting my new EV9 here. Will certainly do business again.

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An absolutely fantastic dealership! Syed in sales made magic happen by ensuring I left with the exact car I wanted, and Dean in finance had me leaving with an incredible deal, and extra credit advice. Could not be happier with this experience. 10 out of 5.

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Pete was amazing and made this process so smooth for me. I went from a 2015 Honda civic to a 2025 Kia sportage & I’m absolutely in love! Everyone at Kia riverdale was so pleasant to work with. Thank you guys!

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Jacob Blachut was a great personable car sales man. He answered all questions and was very transparent. A NISSAN MAXIMA 2023 was purchased from him.

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You're on your own as soon as they finalize the transaction---no one will help you. their service department is a joke. they took a total of 4 hours to replace a tire and tpms sensor on a brand new 2024 kia K5, only for me to find out they put in a used sensor from a GM truck that leaked and didn't work---not to mention they never found the original sensor from my wheel that they lost (or stole?)

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Jorddy was a wonderful, sweet, and helpful salesman! He sold my parents their preowned Sportage and helped me with the purchase of my Seltos. And a plus he was entertaining my 3 year old while I looked over the car, which most people wouldn’t care to do.

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Thank you Daniel for making the car buying experience easy and seamless. Highly recommend daniel

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Terrible dealership- avoid at all costs. They take advantage of you. Charged my elderly father $19k for a used Sportage without a working engine- sat in the shop for almost 2 months- during which my father never drove the car and has since been in a hospital. He can no longer drive- so when the car was finally done, explained the situation to Kia and they offered $6K buyback. Seriously? Come to find out my father didn’t even have a valid drivers license- how could they sell to him? They also lied- saying he wasn’t approved for a nicer ... Read More

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DealerRater - Nov 15, 2024

Terrible dealership- avoid at all costs. They take advantage of you. Charged my elderly father $19k for a used Sportage without a working engine- sat in the shop for almost 2 months- during which my father never drove the car and has since been in a hospital. He can no longer drive- so when the car was finally done, explained the situation to Kia and they offered $6K buyback. Seriously? Come to find out my father didn’t even have a valid drivers license- how could they sell to him? They also lied- saying he wasn’t approved for a nicer car due to financing- yet my father buys everything in cash, including this $19K piece of garbage they sold him. No morals exist at Kia of Riverdale- keep your distance.

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They immediately provided us with a very impressive deal. Very easy and clear to work with.

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Peter was fantastic! He was easy to work with and got me exactly what I was looking for, for a price I wanted. 10/10 recommend, see Peter!

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Very professional, knowledgeable and courteous. Staff friendly and were able to answer all of my questions regarding the vehicle.

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I felt good service, the sell men explained very good, the cars is very modern

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KIA of Riverdale has an outstanding service department and the experience of our recent Sportage purchase was flawless.

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Beware. Beware. Beware. Stay away from this dealerahip. This has been one of the worst experiences I have ever had in my life. I financed a car with this dealership, after several attempts by them to put extra fees in the contract we reached an agreement on the price of the vehicle. I refused to buy their warranty because I thought I was buying a vehicle in good condition and trusting in the good faith of the salesman who told me that the vehicle had been inspected and was in good condition, which is a lie. On the third day ... Read More

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DealerRater - Oct 30, 2024

Beware. Beware. Beware. Stay away from this dealerahip. This has been one of the worst experiences I have ever had in my life. I financed a car with this dealership, after several attempts by them to put extra fees in the contract we reached an agreement on the price of the vehicle. I refused to buy their warranty because I thought I was buying a vehicle in good condition and trusting in the good faith of the salesman who told me that the vehicle had been inspected and was in good condition, which is a lie. On the third day of driving the vehicle, the engine light came on generating 2 defect codes in the transmission, leaving me break down in the middle of the street. The next day, after several attempts trying to contact the salesman without success. I could speak with the finance manager who told me that he wants me to buy their warranty and I refused to do it. The vehicle is still broke down and this dealership has no intention of solve the problem. Do not trust in this dealership. Stay away from them. No honest people

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It was a pleasure working with Edwin Mendez the finance manager. he made the paperwork process extremely simple and did a thorough job of explaining.everything.

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I experienced a typical bait-and-switch at this dealership. After spending a couple of hours negotiating and getting ready to walk away, the salesperson, Jacob, told us the manager had dropped the price by $2,500. However, when we finally saw the numbers, they had actually added $2,500 worth of accessories we never asked for, like “Permaplate” and “Recovr.” They removed those, but the numbers still didn’t add up because they sneakily added the cost of certification. When we questioned them, they claimed we were saving money because the monthly payments were lower than their original offer—only to find out this was ... Read More

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DealerRater - Oct 4, 2024

I experienced a typical bait-and-switch at this dealership. After spending a couple of hours negotiating and getting ready to walk away, the salesperson, Jacob, told us the manager had dropped the price by $2,500. However, when we finally saw the numbers, they had actually added $2,500 worth of accessories we never asked for, like “Permaplate” and “Recovr.” They removed those, but the numbers still didn’t add up because they sneakily added the cost of certification. When we questioned them, they claimed we were saving money because the monthly payments were lower than their original offer—only to find out this was due to a lower interest rate, not the price drop they promised. They literally talked circles around me and my daughter, wasting hours of our time. This was a colossal waste of time, except for the lesson learned: READ THE FINE PRINT.

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As an army veteran who fought in the Vietnam War, I was appreciated and felt good as a client at this dealership. Big thank you to Kervin and Mustafa.

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The dealer was willing to work with us and we were able to get a good deal on the car we wanted.

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If you're looking to buy a car, make sure to look for Kervin. He guided me to the right car and I couldn't be any happier with it.

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5 starts for Kervin! one of a kind individual. He helped me pick out the best car possible for me.

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Extremely professional staff, great experience buying the vehicle and made the return process as well.

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Eddie c is the man! He hooked me up with minimum hassle and great service

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Kevin was very helpful and made the process much easier! He answered all my questions!

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Kervin Hyka was very helpful and knowledgeable as well gave us amazing service while we’re in the deal ship , definitely recommend to other to get their cars here and see Kervin fir their next dream vehicle.

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Eddie Cordero was fantastic. He worked with me in leasing an EV9. Great leasing experience and great follow up in solving an issue with the Electrify American promotion.

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Quality automobiles, clear pricing, and professional service. They provided the vehicles as advertised. Salesperson, Kevin LeBron was excellent.

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Eddie was very helpful with us in getting my little brother’s bmw m4 competition xdrive, 10/10.

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Just leased a 2024 Kia Sportage Plug-In Hybrid and received a great deal on the car! Jacob Blachut was great, quick to close the deal and no xx. I highly recommend!

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There new staff and Management really seem to treat the customer with respect and help in whatever way they can. Manny Lugo helped me through my issues taking time to listen to my concerns and respectfully explain and push to get me a resolution/the help I needed and is a wonderful asset to Kia of Riverdale.

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They are super helpful and accommodating at Kia of Riverdale. They considered all my requests.

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My salesman was Kevin LeBron. He went above and beyond to help us. If we ever need another we will definitely be back

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Kia of Riverdale Just purchased a 2025 Kia Sorrento Hybrid SX Prestiege this morning. Kevin Lebron at Kia of Riverdale made this deal happen by following up on a text message I left asking for the best price possible a few days earlier and that we would need to close fast as the car is going down to NC in two days... He called yesterday late afternoon, we agreed to the price on the particular SUV, he texted me a photo of the deal sheet early evening, and we met him this morning, he showed us all the features of the ... Read More

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DealerRater - Aug 10, 2024

Kia of Riverdale Just purchased a 2025 Kia Sorrento Hybrid SX Prestiege this morning. Kevin Lebron at Kia of Riverdale made this deal happen by following up on a text message I left asking for the best price possible a few days earlier and that we would need to close fast as the car is going down to NC in two days... He called yesterday late afternoon, we agreed to the price on the particular SUV, he texted me a photo of the deal sheet early evening, and we met him this morning, he showed us all the features of the vehicle, and we drove it home! We will definitely go back to Kevin and this dealership when we want another car in the future. Thanks for making this such a pleasant/ no stress buying process.

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The dealership was easy to locate. The staff was very friendly. I set up an appointment with Kevin Labron. I arrived early and he was waiting for me. He had the car I was interested in ready.

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Great service by Jacob. It was a great experience because of quick and efficient work.

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Justin Blair was absolutely amazing. Very punctual and easy to talk to. Went above and beyond to get me the vehicle I wanted. Thanks to him and the sales team!!

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Daniel was great to work with. Straight forward interaction. Paperwork with the business office was the fastest ever. No high pressure warranty sales.

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Justin was absolutely 💯 helpful stayed later to make the deal happen, sales manager Mustafa Was super accommodating. Best buying experience I’ve had adding a truck to our fleet. Highly recommend KIA of Riverdale. Frank Upgrade HIR, LLC

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Henry, and the managers were amazing. The finance person extremely helpful. I definitely will recommend this place

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Bought a used Sportage for my son. Low mileage. Nice clean car. Aaron was my salesman. Professional. Answered my millions of questions . Very happy with whole process. Trust these guys! Thanks Aaron and Lamore the manager.

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Overall great experience!! Got a great deal and my salesperson Aaron was the best! Would absolutely buy a car from this dealer again. 10/10

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It was un unfair purchase!!! I wanna see a general manager. They played with the numbers all time

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The dealership was clean and well organized. It was well staffed , and the staff was very attentive.

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Everyone at Kia of Riverdale was VERY helpful from start to finish. Bought my first car! Highly recommend this place! Ask for Gerald Pascucci! Kia needs to hire more people like Gerald! He’s the GOAT!!

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This place is completely unorganized. They messed up my financing to the point i had to reapply for my loan. It wasnt until i physically showed up that i was able to fix anything. DO NOT SET FOOT IN THIS PLACE! AVOID IT AT ALL COSTS!

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Great quick easy process! Henry was very patient and helpful. Talked to sales and finance managers who answered all my questions.

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Pete was very helpful in helping me get my new Kia Sportage! He was very thorough when going through all the features of the car which was helpful.

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Gerald Pascucci was so helpful. He made the process of leasing painless. He was a pleasure to deal with. Highly recommend him for leasing/purchasing.

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Could not get timely responses to basic questions for a used vehicle purchase (quote on extended warranty, original window sticker available). Took 4 days to get a response on extended warranty (no response on original window sticker request so I bought one myself from a 3rd party). Still made an offer on the vehicle, salesperson never took it to management. I have never encountered a car salesman who didn't want to sell me a car.

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Aaron was very helpful highly recommend this dealership. They were very straightforward with the price, it's not one of those dealers where they lure you in with a fake price then charge you multiple fees.

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Pete Obrien made this experience great. He was very helpful and we left very happy!

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Henry was fantastic in showing me exactly what I wanted to see even though I wasn’t able to purchase on my first visit. I came back for my buying appointment and had everything done so quickly. He also fought for me to get a good rate on my lease.

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